Last Updated: 21-09-2026
Welcome to the Albaree FAQ section. Here, we have answered some of the most common questions our customers ask. If you don’t find what you’re looking for, please feel free to contact us.
ORDERS & PAYMENT
Q1: How do I place an order?
You can place an order through our website, by calling us at +91 98-83-82-82-82, or by emailing info@albaree.com.
Q2: What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD) – subject to serviceability and order value limits.
Q3: Can I modify or cancel my order?
Yes, you can modify or cancel your order before it is dispatched. Once dispatched, orders cannot be cancelled as products are perishable. Please contact us immediately for assistance.
Q4: Is there a minimum order value?
Yes, the minimum order value is ₹[Insert Amount]. Delivery is free for orders above ₹[Insert Amount].
DELIVERY
Q5: Which areas do you deliver to?
We currently deliver across New Delhi and [Insert Other Cities/Regions]. Please contact us to check if your area is serviceable.
Q6: How long will it take for my order to arrive?
Standard delivery takes [Insert Time, e.g., 24–48 hours]. Express delivery options may be available at an additional charge.
Q7: How do you ensure my order stays frozen during delivery?
We use insulated packaging and refrigerated vehicles to maintain the cold chain at -18°C or below throughout delivery.
Q8: What should I do if my order is delayed?
If your order is delayed, please contact us at +91 98-83-82-82-82. We will provide you with an update and resolve the issue as quickly as possible.
PRODUCTS & QUALITY
Q9: Are your products 100% Halal?
Yes, all our products are 100% Halal and prepared according to Islamic dietary laws.
Q10: What certifications do you have?
We operate on the principles of ISO 22000 and HACCP, ensuring the highest standards of food safety and quality.
Q11: How should I store the products after delivery?
All frozen products must be stored at -18°C or below. Once thawed, products should not be refrozen and should be consumed within the recommended time.
Q12: Do your products contain allergens?
Some products may contain allergens such as dairy, nuts, or gluten. Please read the product labels carefully before consumption.
REFUNDS & RETURNS
Q13: What is your refund policy?
Refunds are processed under specific conditions outlined in our Refund & Cancellation Policy. Please refer to the policy for detailed information.
Q14: What should I do if I receive a damaged or wrong product?
Please contact us within 4 hours of delivery at +91 98-83-82-82-82 or info@albaree.com with your order number and photographs of the product. We will arrange a replacement or refund.
Q15: How long does it take to process a refund?
Approved refunds are processed within 5–7 business days to the original payment method.
BULK & CATERING
Q16: Do you take bulk orders for parties and events?
Yes, we accept bulk and catering orders. Please contact us at least [Insert Time, e.g., 48–72 hours] in advance at info@albaree.com or +91 98-83-82-82-82.
Q17: Do you offer special pricing for bulk orders?
Yes, special pricing is available for bulk orders. Please contact us to discuss your requirements.
📞 CONTACT & SUPPORT
Q18: How can I contact Albaree?
You can reach us at:
- Phone: +91 98-83-82-82-82
- Email: info@albaree.com
- Address: A-122, Fish Market, Ghazipur, New Delhi – 110 096
Q19: What are your business hours?
Wednesday to Monday: 9:30 – 19:00
Tuesday: Closed
Q20: How can I stay updated on new products and offers?
Follow us on social media and subscribe to our newsletter for the latest updates, offers, and new product launches.
Still have questions? Contact us at info@albaree.com and our team will be happy to assist you.